Find quick answers to your questions below...
Common Mold Questions
• Can I use a microwave kiln with your molds?/Can I use your molds in my kiln?
• Can you all make me a custom mold?
• What do I do if my glass is stuck in the mold?
• What glass separators can I use?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• When will my order ship?
Order Issues
• My mold is damaged or defective.
• My order never arrived or is missing an item.
International Shipping
• Do you ship to my country?
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit card be charged?
Buyer's Guide
• Do you sell on Amazon?
• How do I buy/redeem a gift certificate?
• How do I find a product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?