Find quick answers to your questions below...
Common Mold Questions
Can I use a microwave kiln with your molds?/Can I use your molds in my kiln?
Can you all make me a custom mold?
What do I do if my glass is stuck in the mold?
What glass separators can I use?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
When will my order ship?
Order Issues
My mold is damaged or defective.
My order never arrived or is missing an item.
International Shipping
Do you ship to my country?
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find a product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?